Privacy Policy

Depending on how you use Prepcore, we may collect information such as:

• Full name
• Email address
• Phone number
• Account and authentication information
• Examination preferences such as JAMB or WAEC
• Selected subjects and learning preferences
• Practice and examination activity
• Scores and learning progress
• Streaks, points and leaderboard information
• Feedback submitted through Prepcore
• Referral activity
• Subscription and payment-related information
• Information relating to reports submitted about questions
• Device and technical information necessary to operate and secure the service
• Information automatically generated when you use the website or application

We only collect information that is reasonably necessary for providing and improving Prepcore.

We may use collected information to:

• Create and manage your Prepcore account
• Provide practice questions, mock examinations and other learning features
• Save your learning progress
• Calculate scores, streaks, points and rankings
• Provide personalised learning experiences
• Process subscriptions and payments
• Manage referral programmes
• Respond to feedback, reports and support requests
• Improve Prepcore's features and user experience
• Detect abuse, fraud, security threats and other harmful activity
• Maintain and improve the reliability and security of our services
• Communicate important information about your account or the service

We do not sell your personal information simply because you use Prepcore.

When you create an account, certain information is required to provide the service.

You are responsible for ensuring that the information you provide is accurate and for keeping your account credentials secure.

Prepcore may store information about how you use the platform, including practice sessions, examination sessions, scores, answers, progress, streaks, points and related activity.

This information allows us to provide features such as progress tracking, rankings and personalised learning experiences.

Payments for Prepcore services may be processed through third-party payment providers.

Prepcore does not need to store your complete card or banking credentials when those details are handled directly by the relevant payment provider.

Payment-related information may be retained where necessary for transaction records, subscription management, fraud prevention, customer support and legal or accounting purposes.

If you participate in the Prepcore referral programme, we may collect and process information necessary to track referrals, signups, conversions, rewards and commissions.

Referral information is used to operate and administer the programme.

If you submit feedback, ratings, comments, suggestions or reports through Prepcore, we may store that information together with relevant account or usage information needed to understand and respond to the feedback.

We may use feedback to improve Prepcore.

Prepcore may use cookies, local storage, session storage or similar technologies where necessary for authentication, security, preferences, functionality and improving the user experience.

Where applicable, users may be given choices regarding non-essential cookies or similar technologies.

Prepcore may use third-party services to provide certain parts of the platform, including infrastructure, authentication, database services, analytics, payment processing, notifications, email delivery and other technical services.

These providers may process information on our behalf where necessary to provide their services.

We aim to use reputable service providers and take reasonable steps to protect information shared with them.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, maintain account functionality, comply with legal obligations, resolve disputes, enforce agreements and maintain legitimate business records.

Where information is no longer necessary, we may delete or anonymise it where appropriate.

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or request restriction of certain processing
• Request information about how your data is being processed
• Withdraw consent where processing is based on consent

To make a privacy-related request, contact:

prepcoreng@gmail.com

We may need to verify your identity before processing certain requests.

Prepcore is an educational platform intended primarily for students preparing for examinations.

If you are under the age required to provide valid consent under applicable law, you should use Prepcore with the involvement of a parent, guardian or other responsible adult where required.

We do not knowingly seek to collect unnecessary personal information from children.

We may update this Privacy Policy from time to time as Prepcore develops, our services change, or applicable privacy requirements change.

When we make material changes, we will update the "Last Updated" date on this page.

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, contact us at:

prepcoreng@gmail.com